Privacy policy
How the Jenn Pfeiffer Team collects, uses and protects the information you share on this website.
Who we are
The Jenn Pfeiffer Team is a real estate team led by Jenn Pfeiffer, REALTOR®, DRE #01339863, at Corcoran Icon Properties, 100 Drakes Landing Road, Suite 125, Greenbrae, CA 94904. Each office is independently owned and operated. This policy explains how we handle personal information collected through this website. Our brokerage, Corcoran Icon Properties, may keep its own records about real estate transactions under its own privacy practices.
Information you give us
- Contact form. Your name, email, phone number (optional), your message, and whether you would like Marin market updates.
- Buyer intake form. Your contact details, price range and timing, financing status, what you want in a home and location, how the home needs to work for you (including any accessibility features you choose to mention), the names of anyone you would like included in tours and updates, and anything else you choose to tell us.
- Seller intake form. Your contact details, the property address, your plans and timing, your estimate of value and what you owe, remodeling and permit history, and your concerns.
- Home search and market watch requests. Your contact details, the areas and price range you are interested in, or your home address and timing.
- Home value and home search tools. Our buyer and seller pages include tools provided by RealScout, a real estate technology company. You can search current listings or request an estimate of your home’s value. When you request an estimate, the address, name and phone number you enter are received by RealScout and passed to us, so we can share the estimate and follow up with a value based on comparable sales.
- Booking a call. Our scheduling calendar is provided by HubSpot. HubSpot collects the name, email and other details you enter there.
- Client portal. If we invite you to our client portal, your name, email address and the information about your transaction that we share with you there. The portal is provided by Softr. Sign-in is handled by our portal and website providers, and we do not have access to your password.
Please do not send Social Security numbers, bank or card numbers, wiring details or copies of identification through website forms. We will arrange a secure way to receive documents when they are needed.
Information collected automatically
When you visit, our website provider Wix records technical information such as pages viewed, browser and device type, approximate location based on your IP address, the page that referred you, and the date and time. Wix uses this to run, secure and measure the site for us.
The site stores a few small items in your browser so it works: a visitor session used to load content from Wix, a sign-in session if you log in to a client account, your reduced-motion preference and, on the buyer intake form, your unsent answers, which stay in that browser tab until you send them or close the tab. When pages load, your browser also contacts Google Fonts (for our typefaces) and, on some pages, Cloudflare’s cdnjs service (for an animation library). Those services receive your IP address and browser information as part of delivering the files. Our “Book a call” page loads HubSpot’s scheduling calendar, which may set its own cookies.
We do not use advertising pixels, session recording tools or data brokers, and we do not sell your personal information or share it for cross-context behavioral advertising.
How we use your information
- To reply to you and provide the real estate services you ask for, such as consultations, home value estimates, home search alerts and market updates.
- To prepare for meetings and to manage our relationship with clients.
- To send market updates, only if you ask for them. Every update includes a way to unsubscribe.
- To operate, secure and improve this website.
- To meet legal, licensing and brokerage recordkeeping requirements.
Who we share it with
Like most professional real estate teams, we rely on a small group of established technology providers. They help us respond to you quickly, keep your information organized and protected, show accurate and current listing and market information, and run this website. We give each provider the information it needs to do that work for us, and each handles it under its own security and privacy terms.
- Service providers that help us run our business, under their own security and privacy terms, such as Wix (website, forms, blog and site analytics), Softr (client portal), Google Workspace (email), HubSpot (scheduling and contact management), Notion (client and transaction records), RealScout (listing search, listing display, home value estimates and home search alerts), Mailchimp (market updates, if you subscribe), Zapier (moving information between these tools), and AI assistants such as Claude, by Anthropic, that help us organize information and draft replies.
- Our brokerage, Corcoran Icon Properties, which supervises our work and keeps transaction records.
- Other people in your transaction when you ask us to, such as lenders, escrow and title officers, inspectors and other agents.
- When the law requires it, or to protect the rights and safety of our clients, our team or others.
Other parties that may collect information
We do not allow advertising networks to track your activity on our site. Some of the service providers named above (Wix, Google Fonts, Cloudflare, RealScout on our buyer, seller and about pages, and HubSpot on the scheduling page) receive technical information such as your IP address when your browser loads their files, and RealScout and HubSpot may set their own cookies. Links to Instagram, Facebook, LinkedIn, YouTube, TikTok, Google Maps and other sites take you to services with their own privacy policies.
Do Not Track and Global Privacy Control
Our site does not respond differently to Do Not Track signals. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out of any sale or sharing of your personal information.
Your choices
- Ask us to tell you what personal information we have about you, to correct it, or to delete it, by emailing jenn@jennpfeiffer.com or calling (415) 302-3198. We will confirm your identity before acting and reply within 45 days. Some records must be kept by law (see below).
- Unsubscribe from market updates at any time with the link in any email.
- We do not send marketing text messages unless you have agreed to receive them.
How long we keep it
We keep personal information only as long as we need it for the purposes above. Records of real estate transactions are kept for at least the period California real estate law requires (generally three years after a transaction closes) and as our brokerage requires. After that we delete or de-identify them.
How we protect it
We use reasonable safeguards for the information we hold, including limiting who can see form submissions and client information, and working with established service providers. No website or email system is perfectly secure, so please contact us right away if you think something is wrong.
Wire fraud warning. Wiring instructions come from your escrow or title company. Before you wire any money, call your escrow officer at a phone number you have verified independently, not one from an email or text. Treat any message asking you to change wiring instructions as suspicious until you have confirmed it by phone.
Children
This website is intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has sent us information, contact us and we will delete it.
Changes to this policy
When we update this policy, we will post the new version here with a new effective date. If a change is significant, we may also let current clients know by email.
Contact us
The Jenn Pfeiffer Team, Corcoran Icon Properties
100 Drakes Landing Road, Suite 125, Greenbrae, CA 94904
jenn@jennpfeiffer.com · (415) 302-3198